TalkTalk Business Fibre History
TalkTalk Business isn’t always the first name you think of when discussing leased lines. BT dominated the market for so long that even a big brand like TalkTalk can struggle to become a big brand within business telecoms.
TalkTalk originated from Carphone Warehouse believe it or not. The mobile phone retailer had merged AOL, Tiscali & Opal telecom who were all big businesses in their own right. However, individually none of them could compete or afford to compete with BT. This group of established telcos became what we now know as TalkTalk
Initially, BT showed reluctance to allow other providers to use their exchanges to place their own equipment in.
Due to the sheer volume of exchanges, BT owned doing so would be extremely expensive to any single provider. Merging together multiple LLU providers into TalkTalk meant that could change the market as we knew it.
By doing this TalkTalk was able to offer cheap broadband and phone deals for home users, while their business team used the LLU infrastructure to sell wholesale to other Leased Line Providers and essentially undercut BT’s prices.
Back then most broadband was ADSL, not the fibre services we are all now used to. Then cam SDSL and EFM Ethernet in the first mile. This was at a time leased lines were much more expensive than they are today & EFM’s allowed smaller businesses to benefit from fibre, just at lower speeds. But importantly they were a much lower cost than Leased Lines.
TalkTalk grew its residential customer base substantially in the following years, fast becoming a household name for telecoms services. Just how the energy industry in the UK has the big 6 suppliers – telecoms had the big 3 – BT, Virgin & TalkTalk.
This allowed the funding to expand their business side & they used the same principles to be able to offer competitively priced leased lines across the UK.
TalkTalk Business Fibre Broadband options
TalkTalk offers a range of broadband options for businesses and to help the country get back on their feet post covid 19, they have recently launched homeworker fibre too. To understand the different options and what may be best for your business, we are going to take a closer look at each one.
- TalkTalk Business Fibre / Superfast Fibre
This is one of their most popular options. Its fibre broadband so you can get faster speeds, currently up to 76Mps. However, as always with broadband, it is worth remembering that you will not get the advertised speed. The speed you get depends on how many other subscribers are using it in your area & how far you are from the exchange.
TalkTalk Business Fibre is their cheapest business connectivity at just £21.95 per month at the time of writing this. In TalkTalk Business historical style they have priced this cheaper than BT’s equivalent & it comes with a standard 24 month contract & unlimited data.
TalkTalk Business Fibre comes with :
- Totally unlimited superfast business broadband
- New Business WiFi Hub
- Dynamic or static IP addresses
- Up to 76Mbps
- Network security with worksafe built-in as standard
- UK contact centre available 24/7
2. TalkTalk Business Homeworker Fibre
Their newest broadband product came as a reaction to the Covid19 crisis which saw most UK businesses being advised to work from home if they can. The sudden influx of home broadband users meant many were struggling with the speed so TalkTalk business released their homeworker fibre.
This is fibre broadband that businesses can order for all their home workers. There’s not a huge amount of detail on the product but it is business-grade instead of residential. Generally speaking, this would make speeds more reliable, have better uptime, be more secure & allows VPNs to be set up easier.
They offer two options – homeworker network which is £20.95 per user per month and offers up to 76Mbps or homeworker enterprise which can provider up to 1gb and cost will vary based on the number of users and location.
Both come with business-grade SLA’s so seem like a good solution for businesses that now have all employees working from home.
Their marketing team have done a great job pushing this and at a good time for businesses wondering how to navigate having your workforce at home. They are also able to include SD-WAN allowing faster transfers between staff and improved security. Reports suggest TalkTalk business fibre homeworker can also boost productivity.
3. TalkTalk Business Complete Superfast Fibre
This is simply TalkTalk Business Fibre with a phone system added on. Its a VoIP based business phone system and providing the internet connection is reliable gives you a cheaper option than traditional business phone systems.
The internet connection will be the same as fibre broadband described above but they can prioritise the calls to give you a more stable phone line.
TalkTalk Business Fibre Ethernet Options
When we refer to Leased Lines we mean dedicated private ethernet lines with internet access. These tend to go by a few names – Ethernet, Dedicated Internet Access (DIA), Fibre lines and leased lines. If you visit TalkTalk business leased line page you will see they have a few options so let’s explore these:
- Internet Access (EoFTTC)
- Internet Access (EFM)
- Internet Access (Ethernet Access Direct, Leased Lines)
EoFTTC is popular in residential areas for businesses that don’t require a lot of speed but instead need more reliability than standard broadband. traditional broadband uses copper wires from your premises to the exchange.
Ethernet over Fibre to the cabinet uses copper wires to the green box on your street. From there to the exchange fibre cables are used. This allows customers to benefit from a light version of leased lines, giving you up to 20mb symmetrical speeds and often allowing you to boost your download speed to 76Mbps.
It’s a low cost, reliable solution often used by small businesses or for businesses with users working from home & struggling on standard broadband. TalkTalk Business charges £90 per month for EoFTTC & provide additional benefits such as:
- Exclusive, prioritised bandwidth
- 24/7 UK based support team
- More points of presence than any other UK provider
- Fix time SLA of 7 hours
- Quicker install than TalkTalk Business Leased Lines
- 99.995% Uptime
EFM (Ethernet First Mile)
TalkTalk Business has a lot of experience with Ethernet in the First Mile (EFM’s) & are probably one of the biggest providers of them in the UK. But what is an EFM? In essence, it’s similar to a leased line in its features but max speeds are much lower.
As the name suggests it uses ethernet for the first mile & connects copper pairs to give a symmetrical and guaranteed internet connection. EFM’s usually go to around 20Mbps but can go up to 36Mbps in the best connected areas.
They are available in around 80% of the UK and give businesses a cheaper alternative to low bandwidth leased lines. TalkTalk Business offers 2-pair and 4-pair EFMS and charge £150-£180 per month & come with:
- Symmetrical Bandwidth
- Fix time SLA of 7 hours
- Consistent service if a line fails
- 99.995% Uptime
- Largest EFM network in the UK
TalkTalk Business Leased Lines
TalkTalk Business Leased Lines are the ultimate business connectivity they offer. They offer symmetrical speeds up to 1gb on an ethernet line dedicated entirely to you. They are a full ethernet service meaning the speed stays consistent even if you live far from the exchange.
They call their leased line Ethernet Access Director EAD & feature it on their fibre page. They regularly have offers on with the current one being extremely popular among UK businesses.
At selected locations, you can get 1Gb TalkTalk Business Leased lines for the price of a 300Mb which will save you a large amount over the 3-year contract.
TalkTalk Business Leased lines also come with :
- Bandwidth up to 1Gb
- Symmetrical Upload and download speed
- Faster set up than most other providers
- Improved Security
- No Install fees on 3 year contracts
- SLA’s 5 hour fix time
- Improved Customer Service
- Competitive Pricing
TalkTalk Business Leased Line Reviews
When looking at online reviews its important to keep perspective. According to reviewtrackers customers are 21% more likely to leave a negative review after a bad experience. That being said TalkTalk business fares well on the main review sites compared to some of its main rivals.
There’s no way to quickly see TalkTalk Business Leased Line specific reviews but you can go through the Trustpilot TalkTalk Business reviews and read the comments to get an idea.
From having a look many of the negative tend to be related to broadband, which can be expected as the service itself will not perform as well as a leased line.
The big providers have alot more staff, which means there is an understanding that more humans will mean slightly more errors. However, on the leased line side, TalkTalk Business Leased Lines are regarded as a smart choice within the industry & known for having some of the quickest installs & best deals around.
We have compared TalkTalk for years & have not had negative feedback regarding their lines once ordered. If you would like to compare TalkTalk business leased lines then we would love to help get you the lowest price available. We get exclusive industry discounts & can often get you cheaper prices than going direct.