What to Look for in a Business Telephone System

There’s lots of different types of business telephone system out there, so which one is the best? It’s a simple question, but it’s one that’s very difficult to answer. That’s because ‘best’, in this instance, really is subjective, and what’s right for one organisation may not be right for the next. However, depending on your business’ needs, there are some key features that you should be keeping an eye open for:

Call Centres

If you operate a call centre, support team, or any other type of business that needs to direct customers at the first line to the correct department, then look for a business telephone system that offers multiple call queue options. Also worth considering are phone systems that enable automatic call recording for training purposes, and the ability to listen in to agent calls for ongoing monitoring and management.

Remote Workers

If your organisation permits flexible or remote working patterns, or if employees are frequently required to work from a hot desk, from an alternative office location, or from a client site, then look for a service dedicated to connecting remote workers with their main office line. Business telephone systems that come with a compatible smartphone app are useful, as well as ‘softphone’ capabilities and features.

Small Companies

If your organisation employees fewer than 20 members of staff, then a standard business telephone system is simple going to be too complex and costly to really have a positive effect. Instead, seek out systems that are dedicated to very small businesses, which are simple and easy to use but include a wide range of ‘professional’ features, such as auto receptionist, ring groups, and voicemail to email.

As well as these features, all companies, from all sectors, should consider the following:

– Cost
– Mobility
– Collaboration
– Call tools
– Reliability
– Customer service

Compare Business Telephone Systems

If you need more help in selecting the right business telephone system for your organisation, Compare Business Telephone Systems can help. We put ourselves in the mindset of our customers, providing you with all the information you need to make an informed decision that matches your needs and your budget. We partner with only the very best telephone providers in the UK, giving you complete peace of mind. Check out our handy online price comparison tools today to find the right system for you, and enjoy all the benefits of a business telephone system, like improved communications and productivity.

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